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Evidence-based management (EBM) is the approach to decision-making in management based on a deep scientific analysis of the particular aspects of the organizational functioning. This approach and its strategies help to improve the quality of management within an organization (Judge & Robbins, 2019). EBM strives to support the managers intuition with reliable scientific facts and data. EBM practices are focused on basing the decision-making on the available scientific evidence related to particular issues.
Hiring managemental personnel is one of the most vital aspects of a companys functioning. Primarily, the companys success depends on how well the managers are chosen. The hiring choices are often made based on intuition and the working preferences of the company (Judge & Robbins, 2019). However, the scientific data can contribute to a better understanding of the qualities of the managers necessary for particular company needs (Judge & Robbins, 2019). Using the EMB approach may help analyze the hiring statistics within a specific field. Based on the EMB approach, the hiring process may become more evidence-based and rational.
Hiring the leader to create and control a virtual customer service team requires the candidates specific qualifications. For example, such personality traits as openness to new things, developed emotional intelligence, sociability, persistence, and flexibility are vital for hiring such a leader. EMB practices can help efficiently identify whether the candidate suits the mentioned criteria (Judge & Robbins, 2019). For example, using scientific data, the recruiter might compose a questionnaire helping to check the candidates. The psychological and social academic knowledge will allow the analysis of the employees behaviour and answers. Therefore, recruiting becomes more practice-related based on theoretical scientific knowledge.
Reference
Judge, T., & Robbins, S. (20129). Organizational behavior (18th ed.). Pearson Education.
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