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Healthcare Facility Review – For this assignment you are going to find a healthcare facility to review online. You will review the materials, and provide 2 concise paragraphs, using APA format (12 point font, double spaced) from two perspectives: as a healthcare administrator and as a potential patient, friend of a patient, or relative of a patient. You must use your text to assure that you are discussing all of the aspects of your selected facility. Objective: Understanding how healthcare care sites (i.e., hospitals, long-term care sites, rehabilitation centers, nursing facilities, clinics, etc.) are measured for quality and safety is at the forefront of how decisions are made in the healthcare industry. The HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey, also known as the CAHPS® Hospital Survey or Hospital CAHPS®, is a standardized survey instrument and data collection methodology that has been in use since 2006 to measure patients’ perspectives of hospital care. HCAHPS scores and results drives quality measures that hospitals across the nation undertake on an annual (i.e., yearly) basis. Those measures are applied separately for hospitals and patient experience. The following factors are measured: (Source: https://www.medicare.gov/care-compare/resources/hospital/overall-star-rating Links to an external site. ) Hospital measures: Mortality (i.e., death rates in the 30 days following a hospitalization) Safety of care Readmission Patient experience Timely and effective care Patient Care Experience Measures: Communication with doctors Communication with nurses Responsiveness of hospital staff Cleanliness of the hospital Quietness of the hospital Communication about medicines Discharge information Care transition Overall rating of hospital Willingness to recommend hospital Patients are encouraged to access the patient satisfaction scores when able to choose a hospital, and hospitals use the hospital and patient satisfaction scores to improve quality and patient experience. ASSIGNMENT: 1. Read and familiarize yourself with an overview of HCAHPS Links to an external site. and the purpose of the surveys. 2. Go to the following website on Medicare.gov Links to an external site. and choose a hospital in the State of Colorado. 3. On the Medicare.gov site, choose one (1) Colorado hospital to review.in the list and answer the following questions under Student Deliverable. Student Deliverable: From the perspective of a healthcare administrator, choose one measure to focus on for improvement. List your measure and answer in one concise paragraph. Use one outside source (your text is acceptable) to support one change you would suggest. From the perspective of a patient, or patient family member or friend, choose one measure to focus on from the patient experience scores. What score would make you question as to why you believe you would or would not receive appropriate care. List the measure that you are addressing and the reason for it in one concise paragraph. You do NOT need to cite a source, but be thoughtful and thorough in your answer. As a reminder, when you cite, refer to the Announcements sections for commonly misused citation practices and provide internal citations and a reference page in APA format for the sources used to complete the review
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