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Based on the attached assignment instructions you will be choosing an adult education practice from the course “Peer Mentoring” to be applied in my workplace “city information call center “ to inform about the city activities, timings, lineup, participation and fees, taking into consideration that I am a communication manager that trains employees and call center agents for new information, how to use and navigate database that I update based on new information.
Call center training is based on info learning, database system training and navigation and shadowing colleges and peer mentoring.
Attached is assignment requirements and guidelines that needs to be carefully followed as well as APA guideline to use.
Required readings attached for reference from course topic, Peer Mentoring, Action learning and critical thinking.
Lunsford, L.G. (2022). Chapter 2: Defining mentoring. In The mentor’s guide: Five steps to build a successful mentor program. Routledge. **NOTE: I can not get the link to work, so I am using a pdf version here: Lunsford LG (2022) Chpt 2 Defining mentoring IN The mentor’s guide – Five steps to build a successful mentor program (BOOK).pdf
Nilson, L.B. (2016) . Chapter 3: Building critical thinking into a course design. In Teaching at its best: A research-based resource for college instructors. (pp. 61-75). John Wiley & Sons, Incorporated. https://ebookcentral-proquest-com.proxy.library.brocku.ca/lib/brocku/reader.action?docID=4567495&ppg=61
Landale, A., and Douglas, M. (2007). Chapter 1.3: Self-awareness. In The fast facilitator: 76 facilitator activities and interventions covering essential skills, group processes, and creative techniques. (pp. 15-19). Routledge. https://ocul-bu.primo.exlibrisgroup.com/discovery/fulldisplay?context=L&vid=01OCUL_BU:BU_DEFAULT&search_scope=MyInst_and_CI&tab=Everyl
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