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Knowledge, in simple terms, knowledge is data that have been shaped into a form that is meaningful and useful to the intended persons. It can also be defined as information that is specific, relevant and actionable.
Social Networks are dedicated websites and applications which enable people to communicate with each other through text messages, comments and using images. Facebook is a perfect example of a social networking site that connects us with family and friends online. WhatsApp on the other hand is an app that enables communication through voice and messaging.
Knowledge management and social networks both have a similar role of obtaining and accessing new information with the use of technology. Both require individuals to provide and create new content with the intent of sharing. The role of social network such as Facebook and WhatsApp in knowledge management in an organization will be to: