Category: Total Quality Management

Quality Management (Total Quality Management) is the discipline for ensuring the process, output and benefits of a delivered project meet desired level of excellence of the stakeholder. This is not only limited to controlling of quality but also includes determining quality policies, quality planning as well as quality improvement. It works with four major components…

According to British Standard BS 7850, TQM is defined as, Management philosophy and company practices that aim to harness the human and material resources of an organization in the most effective way to achieve the objectives of the organization. Capezio & Morehouse (1993) defines TQM as follows: TQM refers to a management process and set…

Abstract One of the most dramatic and significant world trends over the past 2 decades has been the rise and sustained growth of international business. Internet has truly elevated the growth of international businesses allowing both goods and services to cross borders to wherever they are needed. Companies such as Coca-Cola and most notably, with…

Introduction Food stalls in university been a trend nowadays, university not just put up a school canteen but also provide a variety of food to choose from which is the Food stalls or Food Court. All university in the Philippines you can see food court inside the campus. Students. Students enjoy to eat what they…

Dr. W. Edwards Deming: Father of the quality evolution Dr. W Edwards Deming, born 14 October 1900 was an American engineer, statistician, author, lecturer, and consultant. He has made many academic contributions to the quality movement including his philosophical methods and his theory of profound knowledge has assisted in the development of Total Quality Management…